We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
We ship orders oversea by mail service. After your order is finished processing, it is then sent to our shipping company and is then completed by them. After arriving to your country, it will then be handled by your country's postal service so please kindly contact your local post when it arrives at your country.
We will send you the tracking code of your orders to the email that you filled out when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
Please note that the tracking information will be displayed 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find information about your package, please track again later.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can only be displayed after your order has started the shipping process.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged extra fees for the final delivery or the import tax. This is usually due to the shipping address being a more remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe shopping through our encrypted connections via SSL certificates so your personal information is 100% secure on our site. We accept payment via Paypal, Credit card, Debit card or VISA so you can choose the most suitable one for you. All products are listed in US Dollars. Our system will automatically exchange your currency to make it easy for you when placing an order.